Frequently Asked Questions
Everything you need to know about your Umberto Giannini order.
Where do you ship to within the United States?
We currently ship to all 50 states and the District of Columbia. Standard shipping typically takes 3-7 business days depending on your location.
Are Umberto Giannini products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We do not test on animals, and our products contain no animal-derived ingredients.
What is your return policy?
We offer a 30-day return window for products purchased through our official US store. Items must be in their original packaging and substantially unused to qualify for a refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your hair care products sulfate-free?
Many of our ranges are formulated without sulfates, silicones, or parabens to ensure the healthiest results for your hair. Please check the specific product description for a full ingredient list.